Effective Date: June 28, 2025

At Dreamy Linens LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return and refund policy below.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • Returns must be requested within 30 days of the delivery date.

  • A valid proof of purchase (order number or receipt) is required.

Note: For hygiene reasons, used or opened pillows may not be eligible for return unless defective.

2. How to Request a Return

To initiate a return, please contact us at [email protected] with:

  • Your order number

  • The reason for the return

  • Photos (if applicable, e.g. for defective items)

We will provide you with return instructions and a return address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

  • Shipping charges (if any) are non-refundable.

  • Refund timeframes may vary depending on your payment provider.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, contact us at [email protected] within 30 days of receiving your order.

6. Non-Returnable Items

  • Gift cards

  • Final sale or clearance items

  • Used or washed pillows (unless defective)

7. Questions?

If you have any questions about our return and refund policy, feel free to reach out:

DREAMY LINENS LLC
20307 Louetta Reach Dr, Spring, TX 77388
Email: [email protected]
Phone: 737-290-8043

Refund & Returns Policy